Dear Shop LC Customers,
The COVID-19 situation is continually changing all over the world. It is an unprecedented time, filling many of us with worry and uncertainty. Our hearts and thoughts go out to each and everyone one of you in our community.
Our Purpose is Delivering Joy with the products you have come to love, and the entertainment Shop LC provides. For over a decade, we continue having the privilege of being your choice for gemstone jewelry, lifestyle products, home décor, and so much more. Through our partnership with you, our valued customer, we have served over 17 million meals to children in need.
One of the Shop LC Core Values is Commitment, and we will continue doing all in our power to provide you the products that you love. During this time, we will closely monitor current circumstances to respond to a shifting landscape appropriately.
Due to these current circumstances, we are implementing a business continuity plan. This covers all aspects of Shop LC operations and involves taking actions to continue service to you, our customer, while protecting our employees.
To protect the health and provide safety to employees, Shop LC senior leadership is monitoring news and announcements from both the World Health Organization (WHO) and Center for Disease Control (CDC). Where possible, Shop LC employees are working remotely until the end of the month.
Senior leadership is implementing plans to protect employees who continue to work on-site, and we are deploying additional measures to increase hygiene measures, such as contracting extra cleaning crews and providing employees supplies to monitor and protect their health.
Protocols are in development to continue operations, uninterrupted, in the event of a staff reduction or a need to relocate broadcast operations. In addition, business travel is currently suspended for the time being.
These precautions are intended to limit the potential spread of coronavirus, to protect the health of our employees, and to ensure that we are Delivering Joy to you, the customer.
Our senior leadership team continues to monitor events as they unfold each day and to respond appropriately.
Further Reading
- Shop LC Sharing Face Masks with Those in Need
- Is My Pet at Risk for Coronavirus?
- 3 Ways to Help Feed Others During Self Quarantine
Updated April 6, 2020
Hi Darren. I too have spent thousands of dollars on products in the last ten years my problr! Is getting refunds i returned a twenty four hundred ring in ,March and am still waiting for my 584.00 plus 177.00 sales taxes that have not been returned the man in the phone said they did not always return taxes but that is against the law i have been trying to get a printout of my returns and what cards the return was put on Im out about three thousand dollars now and getting very upset
Hi Carolyn,
I have forwarded your message to the Services team for assistance. They are best equipped to help you. You can reach them directly at customer.service@shoplc.com or 1-877-899-0078. Thank you for your comment!
Dear Mr bogus, my name is Mary C Clevenger. I wrote to you over a week go about getting masks sent to the Joe Ney Unit in Hondo Tx. Your response was that if the management decide to send them they will need more info. I hope this is what you need. Joe Ney State Jail
124 Private Road 4303
Hondo Texas 78861
Senior Warden Felipe Gonzales
reginal Director Miguel Martinez
Thank You again, May C Clevenge
Hi Mary,
Thank you for sharing the information! I’ve shared it with the team.
I took time to write ,
And it was blocked
Hi Annette,
I’m sorry to hear you are experiencing trouble writing to us. To filter spam, first time blog commenters must have their comment approved. Afterward, they may post comments normally, within commenting guidelines. If you need to write to Shop LC directly, you can always drop us a line at live@shoplc.com.
As a nurse I know how difficult it is for those vulnerable to the virus to get masks and sanitizer. Please keep offering these products at reasonable prices plus donating It is a great and considerate public serve Don,t listen to those who criticize you You are being responsible
Hi Mary,
Thank you for the support! Your message will be shared with the team.
Continue to donate the masks to the hospitals, and other workers such firefighters, police, truck drivers and people who work at restaurants and delivering mail.
Thank you, Shop LC
Hi Margui,
Please refer to this post to keep up-to-date on our mask donations: https://blog.shoplc.com/shop-lc-sharing-face-masks-with-those-in-need/
If you will continue to sell masks, you should reduce the price, so many people who are health workers and others can use it.
Hi Margui,
I’ll forward your suggestion along to the senior leadership team. Thanks for sharing your comment!
Thank you Shop LC for selling the protective masks! I have shared the masks I bought with family and friends who have multiple health problems, and they were very thankful for them.
I know Shop LC is donating masks to hospitals and others who must come in contact with the public, so thank you for helping in that way.
Hi Eileen,
Thanks for the kind words. We’ll be sure to share them with the team!
Dear Shop LC
I live in Michigan and i know that your company has donated face masks in our time of need. I’ve been shopping with you since the beginning, and it makes me PROUD TO CALL Shop LC my FAMILY… THANK YOU ❤
Terrylee Warren
Michigan
Hi Terrylee,
Thank you for the words of encouragement!
Hi Darren , I’ve been a shopper for a few months already. I too purchase some mask due to I’m a Senior with a autoimmune disease and other health issues , but the masks that you’s are selling is at riduculis price $7.99 plus Shipping an extra $2.99 thats a little too steep especially if you buy more, it cost me $35.00 for 3 packs of masks, I understand that you have to make a profit but in these times that people are in need and desperate to avoid this terrible enemy that is killing young and old even babies don’t you guys think that if we buy in multiples and they come in a little package you have to charge $8.97 just to ship that little package out? Please have a heart and give us a break with the shipping cost, WE are living Hard times Day by Day and this is a necessity to keep us from infecting ourselves but also others too! I find this to be a little inconsiderate . I too live on a fixed income but I have No choice to buy the masks to protect myself from this deadly disease . Please be more considerate with the shipping of these masks. Thank you for providing us this opportunity to purchase them but also be considerated.
Hi Neida,
I’ll forward your comments to our senior leadership. Thank you for sharing!
Are you excepting refund y mail
Hi Geraldine,
Refunds are being accepted as normal at this time. If you have specific questions about returning a product, just reach out to our amazing Services team at customer.service@shoplc.com or 1-877-899-0099. They are available 24/7 to help!
Darren, last week I contacted customer service about two puffer coat/jacket I bought. They were very nice but extremely tight under the arms. I think your demographics are older people and so tight under the arms/can’t wear a sweater underneath for sure is undesirable. I felt I should be reimbursed for the purchase , together they were about $40, not a whole lot of money considering how much I’ve been buying for the past many years. The “boss” said I needed to send the items/HUGE puffers to ShopLC and they would send me an official email so I could send them back. In this day and time, that is simply ridiculous. The items were never sent/emailed to me by Christian. I am an elderly lady and it would be hard to get to the post office etc etc even without the corona virus being here. I’ve asked very little of customer service over the years and I would appreciate a satisfactory resolution. Thank you Anita N.
Hi Anita,
I’m terribly sorry to hear about this issue. I’m forwarding your information to our Services department. I hope that we can make this right for you.
I love tuning in… your hosts bring a sense of normal to the world today and it feels good to laugh along with their craziness 🙂 I had the opportunity to purchase face masks, I am a high risk so thank you- also so nice that you are donating them to hospitals in your area versus selling to outside countries like we heard a major manufacturing company was doing today !
and of course thanks for all the great deals- keep them coming!
Hi Tammy,
Thanks for the kind words! They’ll get passed along to the team.
Hello Darren,
I have been an LC customer for many years. Last night I was watching the show, and you were offering the N-95 face masks for $7.99 each, I believe. It occurred to me this morning, that I could help our local situation by donating some of these masks to our local hospital. It was also stated that LC had more of these masks, and would be donating more to different places next Monday. I live in a small rural town in Washington state. The hospital is small, and is begging for PEP supplies, they need EVERYTHING! That said, I would be willing to pay for some of these masks to be delivered to our hospital. I am so worried about our healthcare providers here., they work so hard and deserve better!! I really want to be able to DELIVER JOY to some of those who truly deserve it! Please help me do this!
Hi Valerie,
Thanks for sharing your story! I will pass along your information to our team handling mask distribution. I can make no guarantees, but your request will definitely be reviewed.
I have shopped at LC before it was Shop LC. I have finally learned the cheap stuff is, in fact, cheap. The stones fall out, clasps don’t work, links are not closed, braided bracelets last a couple hours, tennis bracelets break apart. The safety clasps on the more expensive bracelets don’t close. The inexpensive products at LC should be called land fill items. I have had little luck getting shipping back on many items that never should pass inspection. I have been very disappointed in not receiving the boxes with Illiana products. I should also get the nicer blue boxes when I purchase the more expensive silver, and of course the gold items. I have talked with a few managers that promised to resolve some of these issues but….. Nothing happens. I know you are a growing company but that will stop when quality is not a priority. I would also love to see more sleek and simple jewelry. I don’t wear busy, and would love to see more simple yet elegant pieces.
That being said I love most of your hosts and I have acquired a beautiful collection with purchases from Shop LC. Stay safe and healthy!
Hello Kathryn,
The honest and constructive feedback is appreciated! Your comments are being sent to senior leadership.
agree with comments above in regards to quality, why are so many items, stones are falling out? Whether Austrian crystals or gemstones, quality rather than quantity concern needs to be addressed! And what is up with everyone on the auctions zooming Swarovski prices up? People you are over paying for example you can buy hoops for 9.99 you are driving prices up for everyone and making LC happy w/the profit, it’s ridiculous, you are being so foolish. Just to get that little Swarovski tag doesn’t mean it’s worth what you are paying. NONE of the items on LC that are Swarovski are found in the stores, that is a bunch of BS!!
I pray LC will continue to donate as many masks to healthcare workers as they can.
Hi Kristin,
Thank you for the feedback. It will be forwarded along to the management.
I also think you should have donated the face masks. Selling them??? Really????
Hi Linda,
Thanks for sharing your feedback! It will be forwarded to our executive leadership.
While some face masks were sold on-air, a large amount were also donated to a local medical facility. We’ll be talking about that on the blog soon.
Some of your jewelry is nice , but only if your paying fourty Dollars or more , otherwise you can buy most at the Dollar Store that has better quality for a few bucks and no shipping cost. Live n Learn, that’s What most of us seniors learn after winning junk on auction and paying 30.00 on 10 items shipped in one package ,fair to say excessive charges. Yours Truly, Sad customer !!! Alma Snow
Hi Alma,
I’m sorry to hear that your experience wasn’t up to expectations. Hopefully, you’ll give us a chance to make this right. I’ll share your feedback with the team.
Can you replace all your boxes made in China, with boxes made in USA? I will feel better if you did. We can’t depend on other country anymore, we need to start making things here. Made in USA is what I am all about. It leaves heavy weight in my heart that we depend on China for our medicine…….imagine that!!!!!! How sad!!!!!!
Hi Carolina,
Thanks for sharing your concerns! Your feedback will be shared with our Logistics team, who handles packaging.
According to the CDC, “Currently there is no evidence to support transmission of COVID-19 associated with imported goods and there have not been any cases of COVID-19 in the United States associated with imported goods.”
You can view the full FAQ here: https://www.cdc.gov/coronavirus/2019-ncov/faq.html
Is this only the complaint department?? I personally really enjoy shop of and have been a customer for a while and when I did have an issue, it was taken care of within my letting you guys know about it in about I’d say an hour at most. You guys are more than the best and I thank you for having so many items in silver and stainless steel as I have an allergy to all forms of gold. I say keep up the good work.. I plan on being a customer for life.
Hi Michele,
Thanks for taking the time to share the kind words! It’s always appreciated by the team.
No matter where a customer concern is coming from, we take it seriously and want to address it; whether it is here on the blog or through normal channels, such as customer.service@shoplc.com.
I have asked several times why can’t the L.C. produce sets of multi gemstone stud earring in gold over silver or better yet gold Ion plated over steel. What is so hard about that, they make rings,bracelets,etc in almost everything else. Just asking for a set of studs in gold instead silver. I have asked many different Host. The answer is always the same we will look into it. Then never hear back. Your moto is we listen and we did it. Ha, Ha, that’s a joke. I have spend a lot of money with the L.C. that’s the least they could do is answer your questions or at least get back with you why or why not they can’t do it. Other than that I have had good experience with L.C. and most likely will still purchase from you.
Hi Linda,
Thanks for taking the time to comment! I’ll forward your suggestion to our buying team.
I’ve been waiting for a refund for an item returned 2/3/20. This item is listed as “returned” in my order history but is still live in budget pay. After repeated calls to customer “service” I am entirely frustrated with conflicting information and promises that the refund will show up on my credit card in 3-5 days. It has now been 50+ days and no resolution.
For 7 or 8 years and thousands of dollars spent I have always had great interactions with the customer service team but this has been a particularly unpleasant experience . Sadly I have totally lost trust in LC .
Hi Connie,
Let me say that I’m terribly sorry this has been your experience. I will forward your information to our Customer Service Manager to see if we can get you some immediate help. I hope you will give us a chance to make this right.
Hi my name is mercedes rodriguez I purchased a shungite bead with a turquoise bead in march 8 for 137.00and only were it 4 times and it broke not only did it break but the beads faded I don’t think if that was the case beads don’t fade in 30 days I live shopping here but I also think that when something like this happens you should be able to replaced it especially when shungite beads fade also should be more understanding and helpful not that customer service said theirs nothing else they could do it sad that you don’t take the time to to see that a neckless does not fade within 30 days or break paying 137.00 and theirs no help in this matter but to hear their nothing you could do as much as I love to shop here I don’t think I will be purchasing anything any more your Customers Service has no patience nor understanding to help out maybe someone can reach out to me and help me out because 137.00 may not be alot to you but to me it is especially when the product is cheap or maybe a recall and no one bother to check up to see hope ti hear from someone soon thanks mercedes
Hi Mercedes,
I’m very sorry to hear you are having a problem with your purchase. I’ve forwarded your information to our Services team. You can also reach them directly at 1-877-899-0078 or customer.service@shoplc.com.
Whether two hosts sit next to each other for 3 hours or 6 feet apart doesn’t matter in long run. they breathe the same air. Ridiculous for people to criticize everything.
ONE BIG thing that could make one buy ALL. When there’s a special discount for a buy all, or one price for shipping for the three items in a buy all, THAT is what we want. Otherwise, why bother.
And shipping for 2.99 for one $2.99 item, That seems ridiculous . Not a bargain anyway.
It is fun to watch and I have bought a lot of high priced items, mostly tanzanite. For inheritance purposes but to wear by me now.
Hi Barb,
Thanks for the feedback! Your comments will be forwarded to the Sales team.
Need more single stone rings for men.Tired of seeing multi rows rings for us
Hi Joe,
Thanks for letting us know! Your feedback will be sent to our buyers.
(Why is this text greyed-out? It is very hard to read as we type, and the font size is too small. Please ask your layout people to avoid the more absurd trends, as they are really inappropriate in a field for comments, especially. A lot of us have vision problems — something to keep in mind. Try having your mother or father use this field!)
I spoke to a personal shopper a few weeks ago, expressing concern about the amount of products imported from China, which I believe destabilizes our manufacturing in the U.S. I was worried about Coronavirus on the cardboard shipping boxes, too, and asking that ShopLC might put together a UV Sterilizing Unit to pass boxes and packages through for sterilization. This may also help your workers. I’m always concerned about the low quality of Chinese electronics (kitchen items, massagers, etc.), that are knock-offs of familiar American products, that ShopLC has been selling. I remember the days when Japanese products were second rate and ridiculed. I’m also dismayed to see red sponge coral jewelry, because I wonder if it is a by-product of the Chinese Government’s blasting of coral reefs in the South Asia Seas, done in order to dominate and control their Asian neighbors, and expand aggressive militarism. There is no debate about this, it is widely recognized. But today, I am mostly concerned about the spread of Coronavirus. I have become concerned about opening packages from ShopLC, and I’m leaving them in the garage for a few days.
Thank you for “listening.”
Hi Rachel,
Thanks for the very thoughtful feedback. It will be passed along to management.
I read your it on the virus why would you sell mask at 5 dollars a piece plus shipping When America Nursing and doctors are begging for them granted 500 isnot a lot but it shows where your company stands. I feel so saddddddd.
Hi Candi,
Thank you very much for the feedback. I assure you that your concerns will be forwarded to senior leadership.
I totally agree with you Candi. I was watching today, March 30, 2020, and Shop Lc was selling a 5 pack for $7.99. That price or anything else is not an issue to me. When I first saw them selling these I thought they were asking people to purchase them and in turn Shop Lc would donate these to hospital’s that desperately need them. The jury is still out as far as does it help the public when they are outside. I would have gladly purchased at least 5 to help out. I am retired and on Social Security so my income is very low, otherwise, I would have liked to have purchased even more if they were donating these to hospitals. I am 72, with an immune system disease, but I would rather a hospital get these then me. New York City and other cities are forced to reuse their masks over and over and I feel that is terrible. I was very sad about this. They did show 2 Shop Lc employees at a Dallas Hospital with a couple of bags of masks they were donating. I would also like to know how they managed to get so many, when hospital officials are saying they can’t find any!!!!
Hi Lois,
Thanks for sharing your concerns! They will be shared with our executive leadership.
Here is a statement we shared on the Community Forum about the face masks.
“Regarding face masks, please understand that many of our customers are part of the vulnerable population. These are people who cannot easily leave their homes and have no one to turn to during a critical time.
Back in January, when risk of the virus coming to the US became known, our customers began calling us, requesting these products be made available to them. For these reasons, we decided to make face masks, hand sanitizer, and other essential products available to our customers because they cannot obtain them on their own. We have the ability to get them direct to their door. Our hope is that we help them feel more protected, give them peace of mind and know that we care for them.
Additionally, we are balancing our sales with donations to healthcare facilities in need. If you have a direct contact for a facility that is in need, please let us know, and we will happily reach out to them directly.
As always, we truly appreciate your concern. We know that times are stressful, and each of us wants to help in the best possible way.”
I am concerned that your sales employees are not practicing social distancing as recommended by the CDC. Isn’t there something you can do to change this?
Hi Cleta,
Your concerns will be forwarded to the Sales team. Thank you for sharing!
I’m not think your company is taking the coronavirus as serious as the other home shopping networks. On the other shows the host and vendors are at least separated and not standing to close to each other. This afternoon when I turned on your show the host were practically on top one another. You really need to follow the guidelines set in place.
Hi Patricia,
Thank you for taking time to comment! Your concerns will be shared with our Sales team.